SHOPPING INFORMATION
Delivery charges for orders from the Online Shop?
we offer deliveries within Nairobi using express rider delivery and pay after delivery and outside Nairobi we can send using a shuttle express delivery, all at a small fee.
How do i purchase headsets on Audioquest_254
1:Visit our website on audioquest.co.ke and shop for products.
2:Click on “Add to Cart”, and the item will be added to cart.
3:Click on “Check Out”, fill in the billing details and Confirm details
4:Once you are done, click on place order, as simple as that.
Once your order is successfully placed, You will then receive a phone call asking you to confirm the order and when you do, you will be notified how soon to expect your order.
How long will delivery take?
On average, it takes 1-2 business days with Express Service for deliveries outside Nairobi county.
For deliveries within Nairobi cbd and towns within, it takes 1 business day.
What exactly happens after ordering?
Once your order is successfully placed, You will then receive a phone call asking you to confirm the order and when you do, you will be notified how soon to expect your order.
Do I receive a receipt for my order?
Yes, once you place your order you get a receipt with payment and product details
PAYMENT INFORMATION
How Do I Make Payments And Do You Accept Visa card?
Payment is made Via Mpesa, currently we do not offer card payment options(coming soon). Mpesa Till No: 9687841 Name: Audioquest Trade.
What is wishlist?
allows you to create personalized collections of products they want to buy and save them in their user account for future reference.
What should I do if I receive a damaged or wrong product?
Please get in touch with our customer care on +254 743415348. you can write us a message on our contact us page and we will get back to you. or send us a email through customercare@audioquest.co.ke
Can I change or cancel my order?
yes, To change or cancel your delayed items please contact our Customer Service team on +254 743415348
What is ``package tracking`` in my orders?
Yes, all our products are genuine and of international model. In case you doubt any item on our website, do send us an email on customercare@audioquest.co.ke